During this work experience, I worked as part-time front office staff for two internal family medicine and one pediatrics physician practice. One of the internal family medicine suites was Mandarin speaking only, which exposed me to a new culture and translation services. Most of my tasks consisted of scheduling appointments, creating/editing patient charts, building providers' schedules, conversing with drug representatives, transferring calls to correct lines, and handling protected patient information.

I gained skills in using the Health IT system Epic and daily front office operations. Such as faxing, emailing, and printing certain health information or required patient documentation. Also, I became more aware of how to verify health insurance, medical billing, and medical diagnosis codes.